FAQ - Frequently Asked Questions

When will my order be shipped?

Orders are usually processed and shipped within 1-3 business days. You will receive an email notification after shipment.

How long does delivery take?

Delivery takes 7-14 business days depending on the destination country.

Can I return a product?

Yes, you can request a return within 14 days of receiving your order. Please contact us to initiate the process.

What payment methods do you accept?

We accept credit cards, debit cards and bank transfers.

Are your products safe for animals?

Yes, all our products are carefully selected and tested for animal safety.

How can I track my order?

A tracking number will be sent to you by email once your order has been shipped.

I received a wrong or damaged item. What should I do?

Please contact us within 48 hours of receiving the order with photos of the item. We will resolve the issue as soon as possible.